Product Returns Information
Eligible Time Period: 30 days from delivery date
Items Not Eligible for Return: Smart Thermostats and Connected Home products that have been opened or installed.
To be eligible for refund, products must be returned in “like new” or in original and resaleable condition.
When returning products, all customers are responsible for ensuring they are packaged securely so they are in resaleable condition. For Returns of costlier items, such as smart thermostats and connected home items, it is suggested that customers insure their return shipment so if the product is damaged in transit they can file a claim with the shipping company.
Once the item has been safely returned and processed, customers will receive a credit in an amount equal to their purchase price. The credit will be applied to the credit card used to make the original purchase.
More details are provided in the Returns Process shown below.
Orders with Missing or Incorrect Products
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the FedEx shipment tracking number . Be sure that you have received the complete list of items you have ordered. If an item has been backordered, it will be noted on the packing list and the item will be shipped as soon as it is available. If you received items you did not order, we will send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.
Return of Damaged Products
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the FedEx shipment tracking number. If an order has arrived damaged you should notify the supplier, AM Conservation Group (AMCG), within (2) business days of delivery date. AMCG will ship replacements at no cost. Some items, such as smart thermostats, will need to be returned to AMCG prior to a replacement being sent. AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so
Defective Item Returns
If a smart thermostat or connected home item is deemed truly defective by the manufacturer, NOT incompatible, contact the device manufacturer to discuss replacement. Returns of these items is subject to the applicable manufacturer’s warranty and return polices. See Below.
Any other defective items are subject to the applicable manufacturer warranty and the Returns Process noted below. Please contact us at 877-510-7234 to determine if a replacement is required. If so, one will be shipped within (1) business day at no cost.
Defective Google Nest Products:
Chat
Call: 1.855.469.6378
Defective Ecobee Products:
Call: 1.877.932.6233
Email: support@ecobee.com
Defective Emerson Thermostats:
Support: https://sensi.emerson.com/en-us/support
Call 1.888.605.7131
Defective Greenlite Thermostats:
Call 1.800.930.2111
Contact Us
Returns Process
You may request a return of most new, unopened items within 30 days of delivery for a full refund. AMCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).
- Items must be returned within 45 days of invoice to be eligible for credit.
- Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and in the original packaging to be eligible for a refund.
- AMCG will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order for returned material to be received at AMCG.
- Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AMCG, in which case, AMCG will send you a FEDEX shipping label.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the EnergyWise Shop you can also submit a return request but visiting your My Account page.
Shipping
The store is set-up to only allow for shipping to your utility service address. Note that we do not ship to PO boxes or outside of the utility service territory.
A confirmation email will be sent with the shipment tracking number after your order has shipped.
For any questions regarding returns or shipping please call 877-510-7234.
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