FAQs

Product Related Questions

Q: What are the benefits of installing an LED bulb and replacing halogen bulbs?
A: LED bulbs emit the same amount of light as a traditional halogen or incandescent bulb but uses less energy. A LED uses up to 80% less energy than standard halogen or incandescent bulbs. These bulbs emit less heat than halogen incandescent bulbs, which may also help reduce cooling costs in the home.

Q:  What are flow rates?
A: Flow rates are used to measure the amount of water that a fixture uses per minute. Both aerators and showerheads have flow rates measured in gallons per minute (GPM). High efficiency showerheads often use less than 2.5 gallons per minute and high efficiency aerators use less than 2.2 GPM.

Q: How do I clean my showerhead or aerator?
A: You can clean your showerhead or aerator by first removing it from the fixture. Then remove any foreign particles in the showerhead or aerator. Lastly, soak the end of the showerhead or aerator with the nozzles in hydrogen peroxide or vinegar to remove any hard water build up.

Q: What is a smart power strip?
A: Even when some devices such as game consoles, printers or scanners, are switched off they still consume energy when plugged into an outlet. This is known as standby power. Having some of your electronics plugged into a smart power strip can eliminate most of the energy being wasted from standby power because it cuts off the power to the device when not in use.

Product Order Questions

Q: How long will it take my products to ship?
A: We offer fast turn-around of 7-10 business days to process your order and ship.

Q: How do I cancel my order?
A: Please contact our customer service department at 1.800.777.5655 to submit your request.

Q: How do I return products?
A: You can find the process for returning the product on the Shipping and Returns page.

Account Related Questions

Q: Can I purchase these products if I’m not an Utility Residential Electric customer?
A: No, only Utility Residential Electric customers may purchase these products from this site.